Edition by 12 May 2025
This document is the Privacy Policy of Fort Knox Alarms, where you can find out what is happening with your personal data when you entrust it to us.
It covers three main scenarios, when we may process your information:
- Through our security devices (such as CCTV cameras, alarm panels, intercoms, sensors, etc.)
- Through our mobile or web applications (we call these our Products or Services)
- From visitors to our website https://fortknoxalarms.com
1. About Us
We are Fort Knox Alarms, a Louisiana-licensed security provider (LC # F167) owned and operated by Ace Indovina since 1999. We are the controller of your personal data. You can reach us with any privacy questions at:
Email: admin@fortknoxalarms.com
Phone: (504) 828-4233 | (985) 626-9529
2. Personal Data We Process
a) Via Our Security Devices
- Device information: model, serial number, network info (IP address), activity logs, firmware/configuration details, and location (for geofencing).
- Environmental data: motion, door/window sensor alerts, smoke/CO/flood sensor readings.
- Images & video: footage from CCTV cameras or video intercoms.
b) Via Our Products & Services
- Account info: your name, email address, phone number, user-chosen password, and profile photo if provided.
- Contacts you invite: names, emails, and numbers you share when granting access to family members or staff.
- Device usage logs: requests from apps to our servers, alarm arming/disarming histories, notification preferences.
- Location data: if you enable geofencing, to send you location-based arming/disarming reminders.
- SMS codes: for Android users during registration or password reset.
c) From Website Visitors
- Form submissions: any personal or contact details you enter (e.g., quote requests).
- IP address: to infer your country and improve site performance.
3. Why We Need Your Data
- To provide security services: processing device and usage data is necessary to fulfill our contract with you.
- To improve our Products & Services: with your consent or under our legitimate interest, we analyze usage data for troubleshooting and product enhancements.
- To send marketing communications: only if you opt-in (newsletter, promotions), based on your consent.
- To respond to support requests: analyzing logs or form submissions to resolve technical issues.
4. For How Long We Retain It
| Type of Data | Purpose | Legal Basis | Retention Period |
|---|---|---|---|
| Device configuration & logs | Provide and maintain services | Contract | Duration of customer relationship; backups up to 12 months |
| Account credentials & identifiers | User authentication | Contract | Duration of customer relationship; backups up to 12 months |
| Usage & event logs | Troubleshooting & analytics | Legitimate interest | Duration of customer relationship; backups up to 12 months |
| Contact form submissions | Communication & support | Consent | Duration of customer relationship; backups up to 12 months |
| IP addresses | Site performance & fraud prevention | Contract & consent | Duration of customer relationship; backups up to 12 months |
| Media (images/video) | Service functionality | Contract | Stored up to 2 years or per device settings |
You may request deletion of your personal data at any time by contacting us. We will also erase your data if you deactivate your account.
5. Will Your Data Be Shared?
We share your data only as needed to deliver services:
- Vendors & service providers: hosting, technical support, monitoring center operations—always under strict confidentiality agreements.
- Emergency responders or local security firms: only if you explicitly authorize such a connection via our app (they become controllers for that purpose).
We never sell your personal data to third parties.
6. How We Secure Your Data
We implement organizational and technical measures appropriate to the risk, including:
- Firewalls & encryption for data in transit and at rest.
- Access controls: unique usernames/passwords and role-based permissions.
- Regular security audits and software updates.
If you suspect unauthorized access to your account or device, please contact us immediately.
7. Your Rights
Under U.S. and certain state privacy laws, you have the right to:
- Be informed about how we use your data
- Access copies of your personal data
- Correct or update inaccurate data
- Delete your data (subject to legal exceptions)
- Restrict or object to certain processing activities
- Port your data in a machine-readable format
- Withdraw consent for marketing communications
- Lodge a complaint with your state’s data protection authority
To exercise any of these rights, email us at admin@fortknoxalarms.com or call us at (504) 828-4233.
8. Profiling & Automated Decisions
We do not engage in automated decision-making or profiling, except to tailor marketing emails for subscribers.
9. Cookies
When you visit https://fortknoxalarms.com, we use cookies to:
- Tailor your browsing experience
- Analyze site performance
- Deliver targeted online advertising
You can block or delete cookies via your browser settings. Learn more at https://www.aboutcookies.org/.
10. Compliance with U.S. Privacy Laws
Fort Knox Alarms adheres to applicable federal and state privacy regulations, implementing principles such as data minimization, purpose limitation, and security by design.
11. Other Issues
If you have any questions about this Privacy Policy or our practices, please contact us at:
Fort Knox Alarms
Email: admin@fortknoxalarms.com
Phone: (504) 828-4233 | (985) 626-9529
Thank you for trusting Fort Knox Alarms with your security—and with your privacy.